Game Support
Need help with one of our games? We're happy to help. We reply to every message, usually within 1–2 business days.
contact@fabrenix.com
To help us fix things fast, please include:
- the game name and version (shown in the game's settings),
- your device model and Android/iOS version,
- what happened and, if you can, a screenshot.
Frequently asked questions
How do I remove ads?
If a game offers a "Remove Ads" purchase, you'll find it in the game's shop or settings menu.
I bought something but didn't receive it.
Restart the game and make sure you are signed in to the same Google Play or Apple account you used to buy it. Many games also have a "Restore purchases" button in settings. If it's still missing, email us with your order ID (from your Google Play or Apple receipt).
How do I get a refund?
Purchases are processed by Google Play or Apple, so refunds are handled by them: Google Play refunds · Apple: Report a Problem.
Will I lose my progress if I change phones?
That depends on the game. Games with cloud save will say so in settings. Otherwise, progress is stored on your device.
How do I turn off personalized ads?
See "Your ad choices" in our Privacy Policy.
How do I delete my data?
Go to Delete My Data.